Frequently Asked Questions about the Citizen Saving Bank Mobile app.

What is the Citizen Saving Bank Mobile app?
The Citizen Saving Bank Mobile app lets you manage your bank account, bill pay account and credit card accounts all right from your mobile device. That means you can pay bills, deposit checks, view transactions and transfer money from anywhere at anytime you like.

Why should I use the Citizen Saving Bank Mobile app?
The app gives you the easiest, most convenient way to do your banking. When you have the Citizen Saving Bank Mobile app, you have a powerful financial tool in the palm of your hand.

You can use it to:

  • Manage your bills. You can add payees, view all your upcoming bills, make payments and access your payment history.
  • View transactions. Track, view and search for transactions; add a note or an image; and filter by tags anytime and anywhere.
  • Make transfers. With the Citizen Saving Bank Mobile app, you can easily and securely initiate one-time, future date or repeating transfers between your accounts at Citizens Savings Bank.
  • Deposit checks remotely. The Citizen Saving Bank Mobile app lets you securely deposit checks anywhere you have a WiFi or Internet connection using just your mobile device.
  • Get notifications when deposits and payments are made, when transfers go through or when your account balance is low.

How secure is this app?
The Citizen Saving Bank Mobile app is extremely secure. Your account information is password protected and highly encrypted.

How do I start using my app?
Once you’ve downloaded the app, just follow these simple steps:

  1. Touch the app icon on your home screen.
  2. Enroll as a first-time user or enter your online banking credentials to log in.
  3. For additional security, you will also be asked to create a four-digit code. In addition, you’ll have the option to enable fingerprint or face ID recognition authentication if your device supports these capabilities.

If you cannot remember your login information or the answer to your challenge question, please contact us for assistance.

Are there any requirements to use the app?
In order to use the Citizen Saving Bank Mobile app:

  • You must be enrolled in online banking at Citizens Savings Bank.
  • You must have: Apple iPhone® with iOS 9.0 or above or Android™ 4.1 or above.
Download the Citizen Saving Bank Mobile app on the App Store or Google Play today.