Frequently Asked Questions about the Equity Bank Mobile app
Click on any section below to learn more about mobile banking from EQUITY BANK.
Q. What is the Equity Bank Mobile app?
A. The Equity Bank Mobile app lets you access and manage your bank, bill pay and credit card accounts at the speed of life. That means you can pay bills, deposit checks, view transactions and transfer money from anywhere at anytime.
Q. Why should I use the Equity Bank Mobile app?
A. The app gives you the ultimate freedom and flexibility to keep up with your busy life. When you have the Equity Bank Mobile app you can:
Q. How does it work?
A. The Equity Bank Mobile app converges your financial accounts into one simplified app that can be securely accessed at anytime, anywhere. This provides you with real time access to your bill pay account, bank accounts and credit card accounts.
Q. How does the app identify my upcoming bills?
A. The Equity Bank Mobile app uses something called "predictive modeling." This analyzes recurring transactions and payment patterns to identify upcoming bills. As a result, you get a holistic view of your past and future transactions.
Q. How will I know when updated versions of the app are available?
A. Once you download the app, you will be automatically notified of new versions when they become available.
Q. How do I add a company or person as a payee?
A. To add a payee, simply:
Q. How do I pay a bill?
A. After you add a company or person as a payee, you can pay a bill. To pay a bill, simply:
Q. How do I send money to a person?
A. You must first add the person as a payee. To do this, simply:
Next, choose your payment method:
Once you add a person as a payee, follow these steps to send a payment:
Q. What is the Equity Bank Mobile app check deposit?
A. The Equity Bank Mobile app check deposit allows you to deposit checks from anywhere simply by taking pictures of the front and back of an endorsed check.
Q. Why should I use the Equity Bank Mobile app check deposit?
A. Because it’s the convenient, secure and smart way to make deposits. Anywhere you have a data connection to the internet, you can deposit checks. That’s 24/7 convenience. You can also deposit checks immediately, so there is less chance of them being lost or stolen. That’s smart security. That’s the Equity Bank Mobile app check deposit.
Q. How do I enroll to use the Equity Bank Mobile app check deposit?
A. Enrolling is easy. Simply follow the steps below:
After the form is submitted, the app will notify you of your approval in one to two business days.
Q. Where do I find the Deposit Check option in the app?
A. Select the Menu icon or link (varies by device) in the upper-left corner of the app and “Deposit Check” will be listed in the left side menu.
Q. How do I deposit a check using the Equity Bank Mobile app?
A. To deposit a check, simply:
Q. What kind of checks can I deposit?
A. Personal and business checks, money orders, travelers checks and U.S. Treasury checks made payable to you and drawn on a bank within the United States.
Q. How many checks can be deposited at a time?
A. Only one check per deposit. This is because each check is considered a separate deposit. However, you can make multiple deposits in a single mobile session. There may be a limit to the number and amount that you can deposit each day.
Q. Do I still endorse my checks?
A. Yes, endorse checks the same as you would if you were depositing them at the branch or ATM.
Q. Do I need to use a deposit slip to make a deposit through the Equity Bank Mobile app check deposit?
A. No. You will only need to take a picture of the front and back of the check being deposited.
Q. How will I know that my deposit was accepted?
A. The Equity Bank Mobile app makes it easy to review the initial status of your deposit. Using the “Transactions” menu in the app, you can see if the deposit has been posted to your account. The check will be posted once the deposit has processed.
Q. Can a deposit be rejected?
A. Occasionally, deposits can be rejected. When that occurs there are specific reasons for rejecting the deposit. These reasons can include:
Q. How do I tag a transaction?
A. Tagging transactions allows you to quickly locate your purchases. To tag a transaction, simply:
Q. How do I add my credit card account to my app?
A. Mobile banking lets you view all your finances, including credit card accounts, in one place. To add an account:
Q. How do I transfer money between accounts?
A. You can move money where you need it when you need it with your mobile banking app.
Q. How secure is this app?
A. The Equity Bank Mobile app is extremely secure. We use a variety of methods to ensure that all data is stored securely in our U.S.-based, world-class Tier-3 data centers. In fact, you can rely on the same security measures that we use for online banking. All of our services are "N+1 redundant," which gives you a deeper layer of protection and continuous reliable service. This includes facilities, networking equipment and the servers that host our app. In addition, our data retention and business continuity plans are comprehensive and our employees maintain organization security measures designed to keep your data safe. You should also know that at no time do we share your information with a third party or another financial institution.
Q. How can I prevent others from using the Equity Bank Mobile app on my phone?
A. Upon initial setup, you will be asked to create a four-digit passcode. This passcode will be required each time you launch the app and can be changed in the app's settings. Please keep your passcode private for your protection.
Q. Who will see my bank information?
A. Only you will see your bank information. Your information is never shared with a third party or another financial institution.
Q. Is this app safe to use over Wi-Fi?
A. Yes, the use of the Equity Bank Mobile app over Wi-Fi is no different than using it on your phone's data connection. All data is sent over an encrypted Secure Socket Layer (SSL) connection.
Q. What happens if I lose my phone?
A. We can remotely wipe the Equity Bank Mobile app to ensure your data is cleared from the phone. Please contact us for assistance if your phone is lost or stolen and you would like to initiate a remote wipe.
Q. What happens if I change my password in online banking?
A. If you update or change your online banking password, you will be asked to re-authenticate your identity within the Equity Bank Mobile app. After successful re-authentication, you may continue app usage.
Q. How do I download the Equity Bank Mobile app?
Q. How do I start using my app?
A. Follow these simple steps:
If you cannot remember your login information or the answer to your challenge question, please contact us for assistance.
Q. Are there any requirements to use the app?
A. In order to use the Equity Bank Mobile app: