Frequently Asked Questions about the mobile banking app
Click on any section below to learn more about mobile banking from EQUITY BANK.
Q: What is the mobile banking app?
A: The mobile banking app lets you access and manage your bank, bill pay and credit card accounts at the speed of life. That means you can pay bills, view transactions and transfer money from anywhere at any time.
Q: Why should I use the mobile banking app?
A: The app gives you the ultimate freedom and flexibility to keep up with your busy life. When you have the mobile banking app, you can:
Q: How does it work?
A: The mobile banking app converges your financial accounts into one simplified app that can be securely accessed at anytime, anywhere. This provides you with real time access to your bill pay account, bank accounts and credit card accounts.
Q: How does the app identify my upcoming bills?
A: The mobile banking app uses something called "predictive modeling." This analyzes recurring transactions and payment patterns to identify upcoming bills. As a result, you get a holistic view of your past and future transactions.
Q: What else can I do with the mobile banking app beyond the basics?
A: The app has several additional features that will keep you on top of your finances. With the mobile banking app you can:
Q: How do I add a company or person as a payee?
A: To add a payee, simply:
Q: How do I pay a bill?
A: After you add a company or person as a payee, you can pay a bill. To pay a bill, simply:
Q: How do I send money to a person?
A: You must first add the person as a payee. To do this, simply:
Next, choose your payment method:
Once you add a person as a payee, follow these steps to send a payment:
Q: How do I tag a transaction?
A: Tagging transactions allows you to quickly locate your purchases. To tag a transaction, simply:
Q: How do I add my credit card account to my app?
A: Mobile banking lets you view all your finances, including credit card accounts, in one place. To add an account:
Q: How do I transfer money between accounts?
A: You can move money where you need it when you need it with your mobile banking app. Simply:
Q: How can I use my app to find the nearest EQUITY BANK branch or ATM?
A: To find a nearby branch or ATM, simply:
Q: How will I know when updated versions of the app are available?
A: Once you downloaded the app, you will be automatically notified of new versions when they become available.
Q: How secure is this app?
A: The mobile banking app is extremely secure. We use a variety of methods to ensure that all data is stored securely in our U.S.-based, world-class Tier-3 data centers. In fact, you can rely on the same security measures that we use for online banking. All of our services are "N+1 redundant," which gives you a deeper layer of protection and continuous reliable service. This includes facilities, networking equipment and the servers that host our app. In addition, our data retention and business continuity plans are comprehensive and our employees maintain organization security measures designed to keep your data safe. You should also know that at no time do we share your information with a third party or another financial institution.
Q: How can I prevent others from using the mobile banking app on my phone?
A: Upon initial setup, you will be asked to create a four-digit passcode. This passcode will be required each time you launch the app and can be changed in the app's settings. Please keep your passcode private for your protection.
Q: Who will see my bank information?
A: Only you will see your bank information. Your information is never shared with a third party or another financial institution.
Q: Is this app safe to use over Wi-Fi?
A: Yes, the use of the mobile banking app over Wi-Fi is no different than using it on your phone's data connection. All data is sent over an encrypted Secure Socket Layer (SSL) connection.
Q: What happens if I lose my phone?
A: We can remotely wipe the mobile banking app to ensure your data is cleared from the phone. Please contact us for assistance if your phone is lost or stolen and you would like to initiate a remote wipe.
Q: What happens if I change my password in online banking?
A: If you update or change your online banking password, you will be asked to re-authenticate your identity within the mobile banking app. After successful re-authentication, you may continue app usage.
Q: How do I download the mobile banking app?
Q: How do I start using my app?
A: Follow these simple steps:
If you cannot remember your login information or the answer to your challenge question, please contact us for assistance.
Q: Are there any requirements to use the app?
A: In order to use the mobile banking app: