Bill Pay Basics
Q: What is Bill Pay?
A: It’s a service from Community Bank that streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.
Q: Why is Bill Pay better than personal bill pay?
A: Bill Pay was designed specifically to meet the needs of today’s small businesses. In addition to making payments, you can run customized reports, delegate tasks and set permission controls. It all adds up to give you more resources you need and more time to focus on your business.
Q: Who can I pay with Bill Pay?
A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. Examples include utilities, office supply bills, consultants or independent contractors.
Q: How are online payments delivered?
A: Most payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks mailed via the U.S. Postal Service.
Q: Is Bill Pay secure?
A: It’s one of the safest ways for your business to pay bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases privacy because only you can access your account information, account numbers and payment history.
Q: How long does it take before a payment is received?
A: Generally, your payment is received within two to seven days, depending on whether it is sent electronically or via paper check.
Q: How are the scheduled payments processed with Bill Pay?
A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.
Q: What are the primary benefits of Bill Pay?
A: The major benefits are true control and total convenience for you. This means you’ll be able to:
- Pay your business’s bills and view payment activity anytime, anywhere
- Delegate the payment responsibilities you want to
- Set permission controls so you maintain the final say
- Quickly run customized reports with the information your business needs
- Reduce your paperwork and bookkeeping
- Maintain more control over cash flow
- Increase your security over mailing checks
How to Get Started
Q: How do I enroll for Bill Pay?
A: To enroll, log in to your account at https://www.communitybanknet.com/. Then click on the “Bill Pay” link. Or call us at 855-273-3644 and we will help set you up.
Q: How do I start using Bill Pay?
A: First, you need to enroll to activate your Bill Pay account. If you haven't enrolled, please follow the instructions shown above.
If you have enrolled, you can set up payees and start making payments in a few easy steps:
- Go to the “Payees” tab
- Click “Add a Payee”
- Choose to add a company or individual
- Complete form by providing requested information about payee and click “submit payee“
- Then click “schedule a payment to this payee”
Using Basic Features
Making bill payments
Q: Does Bill Pay have Quicken/QuickBooks integration?
A: Yes. You can import payees from Quicken or QuickBooks directly into your Bill Pay account.
Q: Can I set up recurring payments?
A: Bill Pay allows you to set up recurring payments for bills that are consistent every month. Examples include insurance payments, contractual payments or your office lease.
Q: Can I pay multiple invoices at once?
A: Absolutely. With extended remittance you can send a single payment for multiple invoices from a single vendor.
Delegating tasks and setting permission controls
Q: What kinds of payment responsibilities can I delegate?
A: You can delegate the payment responsibilities you want, such as paying utilities and suppliers, running reports or accessing payment history.
Q: What kind of permission controls can I set?
A: Specify who can make payments, which payments they can make and the maximum payment amount. You can also set up final approvals so you give the go-ahead before any payments are made.
Q: What kind of customized reports can I run?
A: You can run reports that allow you to:
- Have the audit information you need
- Review your spending
- View the payment activity of your authorized users
Q: What is eBill?
A: eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Pay account.
Q: How do eBills work?
A: eBills are delivered directly to your Bill Pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.
Q: Will I still receive paper statements when I have eBill?
A: You will continue to receive paper statements from your payee unless you contact your payee to stop sending those statements.
Q: How will I know if eBill is available for a payee?
A: There are two easy ways to determine if a payee offers eBill. You can check to see if there is a “Set up eBill” link next to their listing on your Bill Pay home page, or look for the “Sign Up” icon under their name in the “View Payees” section.
Q: What are the primary benefits of eBill?
A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. In addition, you can view past bill summaries at a glance.
Q: What information is included in an eBill?
A: Balance due, due date and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log in to your account on your payee's website.
Q: How do I pay an eBill?
A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.
Q: How do I know when I have received an eBill?
A: You can sign up to receive an email notice to alert you when an eBill has been delivered to your account.
Q: What if I can't access the Bill Pay tab?
A: To access the Bill Pay tab you'll need to enable cookies and enable cross-site tracking (turning off the third-party block button). To learn how to enable cookies, search online for 'hot to enable cookies' with the name of the browser you use.
Q: Why am I having trouble using Bill Pay on my mobile device?
A: Be sure, if you're using a mobile device, that you use our mobile app (search Community Bank Joseph, Oregon) rather than a mobile browser. For security purposes you are only able to add payees from a desktop browser, but once they are added you can pay them from the mobile app.
Q: What if I am having issues setting up an eBill?
A: The system may have you confirm a security question with your payee's site in order to be able to access the eBill for you. Once you get your first billing statement after set-up is complete you will see just how easy it is.