Frequently Asked Questions About Our Digital Banking Suite.

What is the Digital Banking Suite?
Our Digital Banking Suite is the most convenient way to manage your money. No matter what device you use, you get a smooth, personalized banking experience. That means you have complete control of your Union Bank account on your smartphone, tablet and computer.

Why should I use the Digital Banking Suite?
It lets you manage your Union Bank account from anywhere you want — it’s your personal banking portal. Whether you log in to your account online or through the Union Bank NC Mobile app, you have access to the same powerful features all in one place.

Here’s a look at what you can do with our Digital Banking Suite:

  • View balances: Quickly check your account from anywhere
  • Manage transactions: Search your recent activity, filter by tags, even add an image or note to an entry
  • Transfer funds: Initiate one-time, future date or repeating transfers
  • Make payments: Make person-to-person or bill payments from any device
  • Deposit checks: Snap a photo of any check you need to deposit
  • Get alerts: Receive push notifications and alerts to stay in the know
  • Ask for help: Have a digital conversation with support staff any time you need assistance

How do I use the Conversations feature?
If you see a transaction that doesn’t seem right, click on the “Ask Us About This Transaction” button. Type in your question and Conversations will connect you directly with our support staff. They can see exactly which transaction you’re asking about, so you get your answers fast. That way, you can put your mind at ease — without a phone call or trip to the bank.

How secure is the Digital Banking Suite?
Our Digital Banking Suite is extremely secure. Your account information is password-protected and highly encrypted.